140W USB-C Power Adapter EU
€19,99
Return Policy
Thank you for choosing MaxPureCases. We want you to be satisfied with your purchase. Please review the policy below before requesting a return, replacement or refund.
30-Day Return Period
You may request a return within 30 days from the date your order is marked as delivered by the carrier’s tracking information.
To be eligible for a return, the item must be:
- Unused and unworn
- In the same condition in which it was received
- In its original packaging
- Accompanied by a receipt or other proof of purchase
MaxPureCases reserves the right to refuse a return or refund if the item does not meet these conditions.
Starting a Return
To request a return, contact us at info@maxpurecases.com within the applicable return period.
Please do not send an item back before contacting us. If your return request is approved, we will provide the appropriate return instructions and return address.
Return Shipping Costs
Return shipping costs depend on the reason for the return:
- If the customer ordered the wrong product, selected the wrong device model, changed their mind or made another ordering error, the customer is responsible for all return shipping costs.
- If the wrong item was sent due to an error by MaxPureCases, or if the product arrived defective or damaged during shipping, MaxPureCases will cover the cost of resolving the issue.
- MaxPureCases does not offer free returns when the return is not caused by an error on our part or shipping damage.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it is delivered.
Contact us promptly at info@maxpurecases.com if:
- The item arrived damaged
- The item is defective
- You received a different product from the one ordered
- The product was damaged during shipping
Please include your order number and clear photographs or other evidence showing the issue.
Once the claim has been reviewed, we may offer a replacement, refund or another appropriate resolution. If the issue resulted from our error or shipping damage, the customer will not be responsible for the related replacement or return shipping costs.
Screen Protectors
Screen protectors are non-refundable and cannot be returned once opened, used or installed.
Please inspect the product upon delivery and contact us promptly at info@maxpurecases.com if it arrives damaged, defective or incorrect. We will review the issue and provide an appropriate resolution based on the circumstances.
Refunds will not be issued for damage caused during installation, incorrect installation or improper use.
Customised and Personalised Products
Customised or personalised products, including products featuring a customer’s name, signature, design or other custom elements, cannot be returned because of a change of mind or a customer ordering error.
If a customised or personalised product arrives damaged, defective or materially different from the approved order, contact us so that we can review the issue and provide an appropriate resolution.
Exchanges
We do not offer direct exchanges.
The quickest way to obtain another product is to return the eligible item in accordance with this policy and place a separate order once the return has been approved.
Refunds
Once we receive and inspect an approved return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank, card issuer or payment provider.
Original shipping charges, where applicable, are non-refundable unless the return resulted from an error by MaxPureCases or shipping damage.
European Union 14-Day Right of Withdrawal
Customers receiving goods in the European Union, including Germany and Spain, may cancel or return an eligible order within 14 days of delivery without providing a reason, subject to applicable consumer-protection rules.
The item must be unused, unworn, in its original condition and packaging, and accompanied by proof of purchase.
Unless the item was incorrect, defective or damaged during shipping, the customer is responsible for the cost of returning the product.
The right of withdrawal does not generally apply to customised or personalised products made according to the customer’s specifications.
This section does not affect any additional rights customers may have under applicable consumer law.
Contact Information
Business name: byMaX Solutions LLC
Address: 30 N Gould St, Sheridan, Wyoming 82801, United States
Email: info@maxpurecases.com
Phone: (818) 245-5090
Contact form: https://maxpurecases.com/pages/contact
Company number: 32-0699763
Customer service hours: Monday to Friday, 9:00 am–5:00 pm.