Versand
Order Processing
All orders placed on MaxPureCases are processed and shipped within 1–2 business days, Monday through Saturday.
Orders placed on Sundays or national holidays will be processed on the next available business day.
Once your order has been shipped, you will receive a confirmation email containing a tracking number so you can monitor the status of your order until delivery.
Free Standard Shipping
MaxPureCases offers free standard shipping to the following countries:
| Destination | Estimated delivery time |
|---|---|
| United States | 4–8 business days |
| United Kingdom | 4–9 business days |
| Canada | 5–10 business days |
| Australia | 5–10 business days |
| Germany | 5–9 business days |
| Spain | 5–9 business days |
| Mexico | 6–12 business days |
The estimated delivery times above include the 1–2 business day order processing period.
Delivery times are estimates and may be affected by customs processing, local courier delays, national holidays, weather conditions, or other circumstances outside our control.
Tracking Information
Tracking information may not update immediately after your order has been shipped.
For international orders, tracking may only begin updating once the parcel reaches the destination country and clears customs. A temporary lack of tracking updates does not necessarily mean that the parcel is not moving.
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you have not received it, please wait at least 24 hours and then:
- Check for a delivery notice left by the courier.
- Inspect the delivery location, including the porch, garage, reception area, or other safe places.
- Ask household members or neighbours whether they accepted the package.
- Confirm that the shipping address entered during checkout is correct.
If your package has not arrived within the estimated delivery period or tracking has not been updated for an extended period, please contact the courier directly using your tracking number.
Please note that we generally have access to the same tracking information available to you. If the courier is unable to assist or the issue remains unresolved, contact us at info@maxpurecases.com, and our team will assist you.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
P.O. boxes may be accepted, but certain orders may require a physical address or signature confirmation. Delivery to security-restricted locations, including some military bases, may not be available.
MaxPureCases is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Contact Information
Business name: byMaX Solutions LLC
Address: 30 N Gould St, Sheridan, Wyoming 82801, United States
Email: info@maxpurecases.com
Phone: (818) 245-5090
Contact form: https://maxpurecases.com/pages/contact
Company number: 32-0699763
Customer service hours: Monday to Friday, 9:00 am–5:00 pm.